How Healthcare CIOs Should Explore The RPA World

Industry experts are predicting that the usage of RPA in healthcare will increase while transforming the organization. The adoption rate has been low and slow due to rudimentary use cases of the technology. Automation to assist with tasks in HR and revenue cycle continues to dominate most healthcare RPA examples on the market today. Unfortunately, it is difficult for a CIO to justify an enterprise-level scripting system financially.

According to Gartner, 50% of U.S. healthcare providers will invest in RPA in the next three years. However, healthcare provider CIOs are not searching for standalone RPA systems. Instead, they will consider RPA features when they upgrade an existing system in their current portfolio.

Examples of Healthcare RPA Use Cases

An example use case of RPA in HR is in the area of hiring and screening candidates. Software robots can compile all the resumes to compare the information with the job requirements. The combination of robots with AI is a predictor for when an employee may leave while identifying potential replacement candidates quickly.

Another example is HR onboarding automation, specifically in IT system credentialing. This function traditionally resides with an identity access management system or with an RPA automation solution. The robotic software will…