Current Telehealth Systems Are Not Enterprise Ready

Telehealth has helped expand access to care when the Covid-19 pandemic has severely restricted patients’ ability to see their doctors. The problem is that current telehealth solutions are not enterprise platforms, they mainly function as a standalone video conferencing solutions meeting HIPAA requirements. What would happen to the telehealth solution industry if your iMessage is HIPAA compliant? It may dominate North America the same way that WhatsApp and WeChat are the preferred communication platform for telehealth internationally. While hospitals have seen the uptick in telehealth usage across hospitals, there is still room to improve the technology experience.

Current telehealth solutions are missing the opportunity with interoperability. Next-generation telemedicine solution must provide a mobile-first experience with similar interoperability features in the retail world. I recommend enterprise telehealth vendors sharpen their attention in the following areas:

Instant Communication

Patients need the ability to communicate to the clinicians, integrating two-way messaging capabilities between the patient and clinician is a requirement. In addition to a patient to clinician communication, physicians that refer patients to a specialist will need a simple mechanism to communicate in an enterprise…